Privacy Policy | Cascadia Community Energy

Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal information when you interact with our website, submit information through our forms, or opt in to receive communications from us.

1. Information We Collect

When you fill out a form on our website, we may collect personal information that can identify you, including:

Contact Data:

Name, email address, phone number, and mailing address.

Submission Data:

Any information you voluntarily provide through our forms, such as responses, questions, or requests.

Technical Data:

We may collect certain technical information automatically when you interact with our website or forms, including your IP address and basic interaction data. This information may be collected through cookies or similar tracking technologies and is used to help us understand form activity, improve performance, and maintain system security.

2. How We Use Your Information

We use the information you provide to respond to your request and to communicate with you about our services. Specifically, we may use your information for:

Marketing Communications:

Sending newsletters, updates, and promotional information about our services.

Direct Outreach:

Contacting you via phone call, email, or SMS/text message to respond to your inquiry or discuss relevant offerings.

Service Optimization:

Improving how we communicate and present our services based on general user engagement and interactions (not individual behavioral profiling).

3. Consent for Communication

By submitting your information through our online forms, you provide your express consent to be contacted by us through the methods described above.

Text Messaging:

Standard message and data rates may apply.

Automated Outreach:

You acknowledge that we may use automated technology, including auto-dialing systems or pre-recorded messages, where permitted by law.

4. Your Right to Opt-Out

You may opt out of communications from us at any time with the understanding that we may be unable to provide you with some of your desired services without this information. To do so:

Emails:

Click the "Unsubscribe" link included in our emails.

Text Messages:

Reply "STOP" to any message.

Phone Calls:

Request to be placed on our Do Not Call list during any call.

5. Data Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers (such as CRM systems, email platforms, or form processors) strictly for the purpose of operating our business and delivering services to you. These providers are obligated to use your information only as necessary to perform services on our behalf and not for their own purposes.

6. Data Security

We take reasonable and commercially appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These safeguards include administrative, technical, and physical protections designed to secure the information we collect. However, no method of transmitting or storing data electronically is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including responding to inquiries, providing services, and maintaining appropriate business records. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Platforms and Embedded Forms

Our website and forms may be hosted, operated, or supported by third-party platforms. When you interact with these forms or services, your information may be collected and processed by those third parties on our behalf. While we work with vetted providers, their privacy practices may differ from ours and information may be processed in accordance with those providers' applicable policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page. Your continued use of our website or submission of information after any changes are made constitutes your acknowledgment of the updated policy.